The 80-year old LEGO Team thinks “only the finest is excellent plenty of”, according to its founder Kirk Christiansen. Accordingly, it is registered to numerous critical ISO requirements such as ISO 9001 (high quality administration), ISO 14001 (environmental management) and ISO 8124 (basic safety of toys).
When was the previous time you opened a new LEGO package and identified missing parts or instructions or nearly anything fewer than satisfactory about the merchandise and the full encounter? The LEGO manufacturer is important to the LEGO Group and everybody knows how challenging it is to console small children when their expectations haven’t been achieved. LEGO Team are not able to afford this. ISO 9001 offers the important framework and recommendations to keep by itself in test whilst assembly internationally-acknowledged greatest methods for managing an powerful Excellent Administration Procedure.
LEGO is applying ISO 9001 to keep its suppliers and worldwide factories accountable to satisfy its excellent benchmarks and buyer expectations. This is a single of the gains of the standard. The ISO qualified enterprise can connect with the pictures when working with suppliers and have its select of the litter. Finally, the client wins. The typical is also being utilized to assistance quick-keep track of world-wide enlargement.
LEGO is closely adhering to Segment 7.2.3 of the standard known as ‘Customer communication’. That is, LEGO is pinpointing and applying productive preparations for speaking with buyer in relation to:
1) merchandise information and facts
2) enquiries, contracts or purchase dealing with, including amendments, and
3) buyer opinions, which include purchaser grievances
The excerpt below is from ISO Concentration+ magazines’ March 2010 situation, Volume 1, No. 3
Considering that 1991, the LEGO Team has executed ISO 9001, which it regards as the suitable framework for structuring its global top quality administration system (QMS) – with LEGO factories running in nations perfectly informed of its demands. Making use of ISO 9001 is an economical way of utilizing the top quality management system at new creation web pages. All ISO 9001 demands will generally be common to quality management staff members at new web pages, which permits the business to target absolutely on the precise interior necessities. For the buyer, the good quality management technique assures that each LEGO box includes the suitable variety and variety of developing things, which are vital to offering the promised LEGO building experience.
